Man, pulling the trigger on that LS-S61 online felt good. My old lock? Toast. Literally felt like the key might snap off inside anytime. Website screamed “FAST SHIPPING!” and “IN STOCK!” in big green letters. Looked legit. Hit buy after lunch Tuesday. Or was it Wednesday morning? Lunchtime definitely. Burrito involved. Anyway.
Confirmation email says “Processing Order.” Okay cool. Checked next day. Still “Processing.” Seriously? Called their “support.” Hold music sounded like a broken kazoo. Finally got a human who mumbled something about “24-48 hours processing time… warehouse very busy… maybe weather?” Weather?! It was sunny here and… honestly no clue where their warehouse even is. Iowa? China? Did I miss that detail?
Finally shipped Friday. Got a tracking number. FedEx? USPS? UPS? Took me 10 minutes to figure out the code started with ‘1Z’ – UPS! Yeah! Opened UPS app. Estimated delivery: Monday. Monday?! That’s not “fast”! Website definitely implied quicker. Or did I imagine the “2-3 day” thing? Maybe it was just wishful thinking fueled by lock panic.
Monday rolls around. UPS app says “Out for Delivery by 7 PM!” Nice! Stayed home all afternoon. Glued to the window like a weirdo. Delivery truck? Saw one cruise by at 2 PM… didn’t stop. App updated at 6:58 PM: ”DELAYED – OPERATIONAL ISSUES. NEXT BUSINESS DAY.” Are you KIDDING ME? Operational issues? What does that even mean? The truck broke? Driver got lost? Frustrating! Could’ve watched the game at Dan’s instead!
Showed up Tuesday afternoon. Driver looked tired. Box was kinda dented. Hope my fancy lock wasn’t bashed up inside. Installation guy couldn’t come until THURSDAY. Seriously? More waiting! Had to prop a chair against the door that night, felt sketchy.
So total time from clicking “Buy” to lock actually working? Like, 12 days? Website definitely made it sound way faster. Maybe my experience sucked? Probably should’ve paid for expedited shipping… if it was clearly offered? Think it popped up but cost like $40 extra? Forget that noise. Especially when batteries died after like 3 months! Should’ve bought batteries faster! Annoying. Maybe order those separately next time. Point is, if your door is busted NOW, expecting super speedy arrival for even top rated smart locks like the LS-S61 might bite ya. Maybe try Home Depot stock locally? Saw they have some… no idea if LS-S61 though. Or just chill and learn patience. Like waiting for cable guy patience. Brutal.